The Neptune Restaurant With Rooms

Terms and Conditions

TERMS AND CONDITIONS OF BOOKING (Tables and Rooms)

To discourage no-show bookings, we ask for credit/debit card details to guarantee all rooms and table reservations.

No table or room reservation is firm until confirmed by us. If your request is less than two days away, we recommend you telephone us directly on 01485 532122.

Please note cancellations MUST be by telephone and your cancellation must be acknowledged by us. An email or voice-mail message is not sufficient.

Restaurant Table Booking

Any booking may be cancelled without charge up to 72 hours before the booking.

We reserve the right to charge a fee of £20 per head in the event of a late cancellation (within 72 hours of the booking time or arrival date) or no-show.

Room Booking

Check in is anytime after 2pm. Our cancellation policy requires 72 hours notice of cancellation prior to arrival date. Full payment is required if we are unable to re-sell the room.

We trust these terms are fair to everyone, and welcome your comments.